Managed IT support, run like a department of your own.
Unlimited helpdesk, round the clock monitoring, and the maintenance that stops most tickets from ever being raised.
RESPONSE TARGETS APPLY DURING COVERED SERVICE HOURS AND PER THE TERMS OF YOUR AGREEMENT. WEEKDAYS 8AM TO 6PM PACIFIC. SEE TERMS
Interruptions are the real cost of bad IT.
Small businesses feel IT as a stream of interruptions, and together those interruptions decide how much of the week your team actually spends working. We watch every machine continuously, patch weekly, and fix most of what monitoring catches before anyone reports it. When someone does need help, they reach an engineer who already knows your environment, and because the rate is flat, nobody hesitates to report the small thing before it becomes the big thing.
Reach us any way
Your team emails or calls the helpdesk. No portal to learn and no per-ticket fees, so nothing goes unreported.
Triage by priority
Every request gets a priority the moment it lands. An outage is worked in minutes; a routine request is scheduled so it never blocks anyone.
Fixed with full context
The engineer working your issue can see your environment, its documentation, and its history, so fixes are right the first time.
Fed back into prevention
Recurring issues become maintenance items. The goal each month is fewer tickets than the month before.
Asked before they start.
What owners ask us about this service. The rest is on the full FAQ page.